Refund Policy

Refund Eligibility

We accept returns and offer full refunds within 30 days of delivery for items that meet our return criteria.

• Items must be in their original condition with tags attached
• Items must be unworn, unwashed and undamaged
• Original packaging should be included where possible

Non-Refundable Items

Certain items are not eligible for refunds:

• Digital courses and downloadable workbooks, as delivery is immediate
• Sale or clearance items (final sale)
• Gift cards

Refund Processing

Once we receive and inspect your return, we will let you know whether your refund has been approved. If approved, your refund will be processed within 5 to 7 working days to your original payment method.

Late or Missing Refunds

If you have not received your refund after 7 working days, first check your bank account, then contact your card provider. If the problem persists, please write to us at orders@avyelle.co and we will look into it for you.

Exchanges

If you need a different size or colour, simply write to us. We will arrange the exchange with you personally.